Reservation Policies

Discount Information

• 5-night minimum stay during Value Season, 7-night minimum stay during High Season and Peak Season, 10-night minimum over Christmas
• 10% Discount on Nightly Rate for stays of at least 28 nights in Value Season
• 5% Discount on Nightly Rate for stays of at least 28 nights in High Season
• No Discounts during Thanksgiving, Christmas and Spring Break
• Travel Agent bookings will not be entitled to discounted rates

Reservation Information

• Check-in time is 4:00pm / Check-out time is 11:00am unless our next guest is arriving the same day.  In cases such as this, check-out time will be adjusted to 10:00am due to COVID cleaning guidelines.
• Valid identification and matching valid accepted credit card required at the time of check-in.
• Confirmed reservations will receive a letter of confirmation with a reservation number.
• All units are non-smoking and pets are not permitted.
• Rates are subject to change.
• All rates are subject to Hawaii State GE/TA Tax and are based on Standard Occupancy.
• The reservation system does not capture your credit card. It verifies that your card is valid and will hold your booking. Our Rental Manger will then confirm your reservation, process your deposit and send an email confirmation to you.
• A 3-night deposit is required at time of booking for reservations under 28 nights. (Check deposits within 7 days of booking. All payments must be in US Dollars.) A 25% deposit is required at the time of booking for reservations of 28 or more nights.
• Full payment is due 60 days prior to arrival if reservation is for less than 28 days, 90 days prior to arrival for Christmas/New Year’s bookings, and 120 days prior to arrival for stays of 28+ nights).
• Your final payment will be automatically charged to the credit card on file on the appropriate due date unless auto-charge is declined.
• Guest is responsible for the effects of changes in exchange rate and all fees. Refunds will not be issued due to exchange rate changes.
• All reservations are subject to a Guest/Covid Service Fee which includes Wi-Fi (when available), parking, applicable property fees and applicable cleaning costs. The Guest/Covid Service Fee is $185.00 for a 1-bedroom unit and $225.00 for a 2-bedroom unit.
• Additional cleaning services are available upon request and will be subject to additional charges.
• Early Check-In or Late Check-Out may be available upon request. If available, the cost would be $100.00 for a one bedroom/one bathroom unit or $150.00 for a two bedroom/two bathroom unit plus tax.

Cancellation Policy

• Cancellation Policy: A fee of 10% of the gross rent or $200.00, whichever is greater, will be assessed for cancellations received 60 days or more prior to arrival, 90 days or more prior to arrival for Christmas/New Year’s and 120 days or more prior to arrival for reservations of 28 days or longer. For cancellations received within 60 days of arrival (90 days for Christmas/New Year’s bookings, 120 days for stays of 28+ nights) or after arrival date, payments will be retained. If the space can be re-rented, a pro-rata refund will be issued for reservations paid in full.
• Guests will be invoiced credit card processing charges of 3% per transaction of amounts charged/returned in a case of cancellation or reduction of nights. For check payments (in US Funds) cancellation/reduction of nights, guests will be charged $35.00.
• Approved refunds will be remitted via credit card.
• Standard Occupancy is the base number of persons allowed per dwelling unit based on standard bedding and restrictions. 1-Bedroom (2 people), 2-Bedroom (4 people). Additional person(s) charge of $20 plus tax per person per night above standard occupancy using standard bedding to a maximum occupancy of: 1-Bedroom (4 people) and 2-Bedroom (6 people). Children 12 and under are free (extra person fee does not apply), but are counted towards maximum occupancy.
• Ma’alaea Surf Resort Rental Association LLC is not responsible for childproofing accommodations.

Damage Waiver

• Accidental Property Damage Waiver: Accidental Property Damage Waiver affords protection to guests for accidental breakage or damage to the individual rental home up to a maximum of $1000. Damage must be reported by the guest to the Ma’alaea Surf Resort Rental Manager prior to departure. Damage not reported by guests will not be covered by Accidental Property Damage Waiver and the guest will be responsible for any damages incurred. Cost is $40 + tax and is non-refundable. This waiver protection is added to the rent unless guests opts out/decline protection in writing on Rental Agreement. If you choose to deny the damage waiver, you will be charged a refundable $400 cash security deposit.

Additional Information

• Ma’alaea Surf Resort Rental Association LLC is not responsible for the retrieval and return of lost and found items.
• Guest is responsible for all phone charges exceeding local standard service and/or additional ordered cable charges.
• All guests are required to complete the registration form within 24 hours of arrival with Ma’alaea Surf Resort and register with the property. Failure to complete the registration form may result in immediate eviction.
• Owner and /or Ma’alaea Surf Resort Rental Association Manager and /or hired vendors of Owner/Ma’alaea Surf Resort Rental Association LLC may enter property with 24-hour notice to tenants occupying unit (except during scheduled cleanings and emergencies) to perform necessary repairs or maintenance, inspect unit or show unit, if necessary.
• Ma’alaea Surf Resort Rental Association LLC reserves the right to change your condominium accommodation due to repairs, condo owner use and acts of God. If this should happen, Ma’alaea Surf Resort Rental Association LLC will make efforts to provide you with another condominium of equal or greater value at the same rate you were paying, or refund the difference for a lower rate condominium, or allow cancellation of your reservation without a cancellation penalty.
• Guests and other parties involved with the reservation, including but not limited to, travel agents or online travel agents, hereby agree to verify all reservation details including, but not limited to, the accuracy of the rate, applicable fees and condominium unit number specified in the reservation confirmation. Ma’alaea Surf Resort Rental Association LLC is not responsible for any third party’s failure to display or provide current photos of the property or for variation in 3rd party posted rates. All 3rd parties are advised to and are responsible for posting accurate rates. Ma’alaea Surf Resort Rental Association LLC does not control, nor is responsible for any 3rd party booking site fees.